How to Create Automation Flows in Your Funnel
Michele Barard
Last Update a year ago
- Go to Marketing > Automations.
- Click + New Automation.
- Name your flow and click Create.
- Click on the Trigger block at the top.
- Select + Add New Trigger.
- Choose a trigger type, such as:
- When a user joins a list
- When a form is submitted
- When a tag is added
- Choose or create the corresponding list or tag and click Confirm.
đ Optional: Enable re-entry so users can rejoin the automation multiple times if triggered again.
- Click + Add Step.
- Select Delay and choose the wait time (e.g., 1 hour) before the next action.
- Click + Add Step and select Send Email.
- Enter a subject lineâuse personalization tags like {first_name}.
- Click to design your email using a template or start from scratch.
- Save your email and return to the flow.
- Click + Add Step and select If/Else Rule.
- Choose a property (e.g., Country = Australia).
- Define separate actions for each path (e.g., tag, update profile, send email, unsubscribe).
- Click Set Goal in the top-right corner.
- Choose what defines goal completion:
- A tag being added
- A product purchase
- A form submission
- Once achieved, users exit the automation and wonât receive further steps.
- Reorder steps using the arrows or drag-and-drop.
- Add Notes to steps for documentation or collaboration.
- Notes are timestamped and can be pinned for visibility.
- Click Save and Turn On the automation.
- Track performance via the automation dashboard:
- Number of people who entered, completed, or are still in the flow
- Goal completions
- Open and click rates for each email
- You can duplicate any automation to test different strategies.
- Use A/B testing in subject lines or flow structure to optimize results.
